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J.D. Power and Associates
2625 Townsgate Road
Suite 100
Westlake Village
,
CA
91361
USA
805-418-8000
800-274-5372
Company Website:
http://www.jdpower.com/corporate/
Newsroom
Business Focus:
Publisher / Publication
Research Solutions
Company Description:
Headquartered in Westlake Village, Calif., J.D. Power and Associates is an ISO 9001-registered global marketing information services firm operating in key business sectors including market research, forecasting, consulting, training and customer satisfaction. The firm’s quality and satisfaction measurements are based on responses from millions of consumers annually.
Company Ownership:
J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
Company Contacts:
Media Contact(s)
Geno Effler
[Media Contact]
John Tews
[Director of Media Relations]
Syvetril Perryman
[Media Relations]
Company Officials:
Jim Dougherty
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[Executive Director of the Healthcare Practice]
Christopher Lis
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[Managing Director - Global Healthcare Intelligence]
James Beem
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[Managing Director - Global Healthcare Intelligence]
Mark Miller
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[Senior Director - Market Development]
Valerie Monet
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[Senior Director of U.S. Insurance Operations]
Greg Truex
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[Managing Director of Health Intelligence]
Gary Tucker
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[Senior Vice President of The Global Services and Emerging Industries Division]
View Additional Employees and Representatives
Gregory Hoeg
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[VP, Insurance Practice]
Jeremy Bowler
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[Senior Director of the Insurance Practice]
Jonathan Brookner
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[Director, Telecommunications]
Geno Effler
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[Media Contact]
Gail Gross
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[Senior Director of Certification Programs]
Scott Hawkins
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[Director of the Healthcare Practice]
Bernie Kuhn
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[Senior Consultant]
David Stefan
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[Executive Director of Healthcare Practice]
John Tews
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[Director of Media Relations]
Syvetril Perryman
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[Media Relations]
View Past Employees/Others with Past Affiliations
Rick Johnson JD
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[Former Senior Director - Healthcare]
Richard Millard
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[Former Senior Director of the Healthcare Practice]
Company News/Coverage:
Telehealth: Best Consumer Healthcare Experience You’ve Never Tried, Says J.D. Power Study
Medicare Advantage Plan Customer Satisfaction Steady as Cost Drives Plan Selection, J.D. Power Finds
J.D. Power Ranks Humana Highest In Mail Order Pharmacy Segment of Customer Satisfaction Study
Medicare Advantage Plan Member Satisfaction Holds Steady as Enrollment Surges, J.D. Power Finds
Blue Cross Blue Shield of Michigan Recognized by J.D. Power for Highest Member Satisfaction among Commercial Health Plans in Michigan
View all remaining Company News/Coverage headlines
Health Alliance Plan Ranks Highest in J.D. Power 2017 Member Satisfaction Study
Health Plan Satisfaction Driven by Coordination of Care with Providers, J.D. Power Finds
Combined Insurance/Chubb Ranks Highest in Customer Satisfaction with Vision Plan Providers
DentaQuest Ranks Highest in Customer Satisfaction with Dental Plan Insurance
Kaiser Permanente Members in Five Regions Most Satisfied With Their Health Plan, According to J.D. Power Annual Study
Independent Health recognized by J.D. Power as the highest-ranked plan for member satisfaction in the New York-New Jersey region for 2016
J.D. Power Ranks Humana Highest In Mail Order Pharmacy Segment of Customer Satisfaction Study
Kaiser Permanente Again Ranks Highest in J.D. Power Member Health Plan Study
Kaiser Permanente California Ranks Highest in J.D. Power Member Satisfaction Study
Independent Health recognized as the second highest-ranked health plan in the New York/New Jersey region by J.D. Power
J.D. Power Reports: UnitedHealthcare Ranks Highest in Customer Satisfaction with Dental Plan Providers
J.D. Power Reports: UnitedHealthcare Ranks Highest in Customer Satisfaction with Vision Plan Providers
J.D. Power Reports: The Uninsured Remain Underserved by Health Exchanges, As Many Continue to Struggle to Enroll in Healthcare Coverage
Medical Mutual Ranks Highest in Ohio for Customer Satisfaction in J.D. Power Study
SelectHealth Ranks Highest in Member Satisfaction Among Health Plans in the Mountain Region, According to J.D. Power
Kaiser Permanente California Ranks Highest in J.D. Power Member Satisfaction Study
SelectHealth Recognized as a J.D. Power 2014 Customer Champion
J.D. Power Reports: The Customer Satisfaction Gap Continues to Widen between Brick and Mortar and Mail-Order Pharmacies
J.D. Power Reports: Health Plans Risk Losing Employer-Sponsored Group Business Unless Satisfaction Improves
Kaiser Permanente Salutes Exceptional Doctors for National Doctors' Day
Kaiser Permanente of the Mid-Atlantic States Ranks Highest in J.D. Power and Associates Member Satisfaction Study in Region Five Years in a Row
Kaiser Permanente Leads California Health Plans in Member Satisfaction
J.D. Power and Associates: HealthPartners is the highest ranked plan in the region
J.D. Power and Associates Reports: As Health Plans in Various States Prepare for Increasing Health Insurance Enrollments, Many Health Plan Members Consider Using Health Insurance Exchanges
J.D. Power and Associates Reports: Amid Uncertainty, a Large Proportion of Employers Prepare to Pursue Alternate Health Coverage Offerings for Their Employees
Guardian Recognized by J.D. Power and Associates for Second Consecutive Year
J.D. Power and Associates Reports: Interest in Health Insurance Exchanges Grows in Both the Individual and Group Health Insurance Markets
UPMC Health Plan Earns Call Center Certification
Kaiser Permanente Recognized by J.D. Power and Associates as Highest in Customer Satisfaction Among Mail-Order Pharmacies for Third Consecutive Year
J.D. Power and Associates Reports: Account Servicing and Problem Resolution Matter More to Employer Satisfaction With Health Plans Than Cost or Product Offerings
TriWest Earns 4th-Consecutive J.D. Power and Associates Contact Center Certification
SelectHealth Ranks Highest in Region in 2011 J.D. Power and Associates Study
Kaiser Permanente Receives High Marks in 2011 J.D. Power and Associates Study
Blue Cross and Blue Shield of Florida Awarded Prestigious J.D. Power and Associates Award
UPMC Health Plan Ranked Highest in Member Satisfaction in Pennsylvania Region by J.D. Power and Associates
J.D. Power and Associates Reports: Members of Health Plans With Integrated Delivery Models Are More Satisfied Than Members Without Integrated Plans
Health Net Call Center, Supporting the TRICARE North Region, Receives J.D. Power and Associates Certification
Kaiser Permanente Recognized as a J.D. Power 2011 Customer Service Champion
Aetna Earns J.D. Power and Associates 2010 Call Center Certification
J.D. Power and Associates Reports: Service Experience is More Important Than Cost to Overall Employer Satisfaction With Health Insurance Carriers
J.D. Power and Associates Recognizes Capital BlueCross for Ranking Highest in Member Satisfaction Among Pennsylvania Health Plans
J.D. Power and Associates Reports: Richard Millard, Ph.D. Named Senior Director of the J.D. Power and Associates Healthcare Practice
J.D. Power and Associates Reports: CIGNA Government Services Recognized for Providing an Outstanding Customer Service Experience
Kaiser Permanente Receives High Marks in 2010 J.D. Power and Associates Study
J.D. Power and Associates Reports: Satisfaction Among Health Plan Members Decreases Considerably from 2009
HAP Ranked Highest in Member Satisfaction Among Michigan Commercial Health Plans in J.D. Power and Associates Study
Humana Ranks Highest in Texas for Overall Member Satisfaction in J.D. Power and Associates Study
Humana Ranks Highest in Ohio for Overall Member Satisfaction in J.D. Power and Associates Study
J.D. Power and Associates Reports: Insurance Agents Who Are Highly Satisfied With a Particular Insurer Drive A Majority of Their Business to That Insurer
CIGNA HealthCare Recognized for Providing an Outstanding Customer Service Experience For a Fourth Consecutive Year
Aetna Earns J.D. Power and Associates 2009 Call Center Certification
MedSolutions Earns Third Consecutive J.D. Power and Associates Recognition
Kaiser Permanente Recognized by J.D. Power and Associates as Highest in Customer Satisfaction Among Mail-Order Pharmacies
PCMA: NCPA ‘Poll’ Contradicts J.D. Power and Associates Survey on Mail-Service Pharmacy
Prescription Solutions Ranks Highest in Customer Service and Cost Competitiveness Factors Among Mail Order Pharmacies in J.D. Power and Associates Study
PCMA: New J.D. Power and Associates Study Finds Consumer Satisfaction with Pharmacy Options
J.D. Power and Associates Reports: Among Pharmacy Customers, Satisfaction is Equally as High for the Privately Insured and for Those With Public-Private Insurance
J.D. Power and Associates Reports: Satisfaction with Health Plans is Notably Lower among Individual Purchasers and Small Employer Members
Humana Ranks Highest in Texas for Overall Member Satisfaction in J.D. Power and Associates Study
Health Net Receives J.D. Power and Associates Call Center Recertification
Prescription Solutions Receives J.D. Power and Associates Highest Mail Order Pharmacy Ranking
J.D. Power and Associates Reports: Flat-Rate Pricing for Generic Prescriptions May Lead to Higher Satisfaction Among Pharmacy Customers
J.D. Power and Associates Study Ranks Kaiser Permanente Highest in Member Satisfaction in South Atlantic Region
McKesson Health Solutions Implements New Disease Management Participant Survey to Better Measure Program Satisfaction
Blue Cross and Blue Shield of Florida Awarded Prestigious J.D. Power and Associates Award for Second Year
MedSolutions' Call Center Operation Achieves J.D. Power and Associates Recognition of Service Excellence for Second Consecutive Year
J.D. Power and Associates Reports: Satisfaction with Health Plans Varies Dramatically From Region To Region, Largely Due to Poor Communication From Insurance Providers
J.D. Power and Associates Reports: HealthFusion Recognized for Providing an Outstanding Customer Service Experience
J.D. Power and Associates Reports: TriWest Healthcare Alliance Recognized for Call Center Customer Satisfaction Excellence
J.D. Power and Associates Reports: Health Net Federal Services Recognized for Providing an Outstanding Customer Service Experience
J.D. Power and Associates Reports: CIGNA HealthCare Recognized for Call Center Customer Satisfaction Excellence For a Second Consecutive Year
Health Net Call Center, Supporting the TRICARE North Region, Receives J.D. Power and Associates Certification
Billboards Across Florida Proclaim BCBSF's Customer Satisfaction
PCMA: New J.D. Power and Associates Study Finds High Consumer Satisfaction with Pharmacy Options
J.D. Power and Associates Reports: Pharmacy Staff Interaction With Customers Strongly Impacts Overall Satisfaction With the Retail Pharmacy Experience
Florida Medicaid to Use DMAA Survey Tool in Disease Management Programs
The Alliance for Advancing Nonprofit Health Care Reports Most Top Member-Satisfying Health Plans Are Nonprofits, According to New Study
J.D. Power and Associates Reports: MedSolutions Recognized for Providing an Outstanding Customer Service Experience
J.D. Power and Associates' Study Reveals Greater Customer Satisfaction With Regence and Other Privately Held Healthcare Companies
J.D. Power and Associates Reports: BlueCross BlueShield and Privately Held Health Plan Enrollees Voice Greater Customer Satisfaction Compared With Members of Publicly Traded Companies
Humana Receives Highest Ranking by J.D. Power and Associates in Medicare Part D Member Satisfaction in Florida
J.D. Power and Associates Reports: Harvard Pilgrim's HMO and PPO Plans Recognized for Third Consecutive Year for Providing an Outstanding Member Experience
J.D. Power and Associates Reports: Blue Cross & Blue Shield of Rhode Island Recognized for Providing an Outstanding Experience to HealthMate Coast-to-Coast Members
VSP Ranks Highest in Member Satisfaction Among National Vision Plans
J.D. Power and Associates Reports: VSP Ranks Highest in Satisfying Vision Plan Members
Tufts Health Plan Ranked Second in the Nation for HMO and POS Plans By The National Committee for Quality Assurance, U.S. News & World Report
J.D. Power and Associates Reports: SummaCare Recognized for Second Consecutive Year for Providing an Outstanding Experience to PPO Members
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