| Kaiser Permanente for the eighth year in a row is ranked highest for customer loyalty in the health plan category, according to the NICE Satmetrix 2018 U.S. Consumer NPS® Benchmarks, the company announced today. Kaiser Permanente, the nation’s largest integrated health system, received a Net Promoter Score® of 40, a 43 percent increase over last year’s score (28) and triple the industry average (13). ... |