Kaiser Permanente Ranks Highest in Overall Satisfaction for Fourth Consecutive Year
Even as approximately 1.5 million new enrollees have joined Medicare Advantage plans in the past year, these health plans have been able to maintain customer satisfaction levels year over year, according to the J.D. Power 2018 Medicare Advantage Study,SM released today. While this relative stability in satisfaction is consistent with commercial health plan member satisfaction year over year, Medicare Advantage plans still have significant room for improvement in information and communication, coordination of care and cost controls. ... |