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FirstCare Health Plans - SHA, LLC (dba FirstCare)
12940 N Hwy 183
Austin , TX   78750-3203   USA
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Company Website:
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Business Focus:
HIP: Medicaid Health Plan
HIP: Medicare Advantage Plan
HIP: Preferred Provider Organization (PPO)
HIP: Medicaid Health Plan
HIP: Medicare Advantage Plan
HIP: Preferred Provider Organization (PPO)
Company Description:

FirstCare is a State of Texas for-profit company, organized for the purpose of operating an IPA-model health maintenance organization.  FirstCare provides prepaid medical, hospital, and related comprehensive health care services to HMO subscribers and their enrolled dependents within our approved service area.  FirstCare also owns Southwest Life & Health Insurance company which offers the FirstCare PPO and life insurance products.

The diversity of FirstCare health care products has also expanded over the years.  In addition to the offering a variety of HMO plans, FirstCare also offers FirstCare PPO and Health Savings Accountsand other options for:


  • Individuals
  • Small, medium and large businesses
  • Medicare
  • Medicaid
  • CHIP (Children's Health Insurance Program)
  • TRS (Teacher Retirement System of Texas)
  • ERS (Employees Retirement System of Texas)
  • Federal employees
  • Administrative Services for self-insured organizations
Company Ownership:
For-profit SHA, LLC (dba FirstCare) is owned by two religious-based, not-for-profit health care organizations: Covenant Health System in Lubbock, and Hendrick Health System in Abilene.

Company Contacts:
Media Contact(s)
Karen Inglis
[Corporate Communications Specialist]

Company Officials:
Steve Arbaugh
[Former Chief Executive Officer]
Darnell Dent
[President and CEO]
Cliff Frank
Keith Lundien
[President & CEO]
Mark Huntley
[Chief Financial Officer and Chief Operating Officer]
Bill Thames
Adolfo Valadez
[Chief Medical Officer]
Alfoldo Valdez M.D.
[Chief Medical Officer]
Atheer Baldawi
[Regional Medical Director]
Ira Bell
[Senior Medical Director]
Keenan Freeman
[Senior Vice President and Chief Financial Officer]
Jeff Rayl
[Chief Financial Officer]
Merit R. Smith
[Chief Strategy Officer]
Steven Abalos
[Vice President - Sales and Operations]
Chuck Walker
[Director of Broker Relations]
Brenda Babbitt
[Senior Director - Network Management]
Timothy Lauer
[VP & Chief Information Officer]
Gerald Shields
[Chief Information Officer]
Sylvia Garcia
[Vice President Operations]
Kari Kennedy
[AVP Product Management]
Kim Tippen
[SVP Government Programs]
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Company News/Coverage:
FirstCare Health Plans and MDLIVE Bring Telemedicine to West Texas
FirstCare Health Plans Bringing Medicare Special Needs Plan to West Texas
Scott and White Health Plan to Acquire FirstCare Health Plans
FirstCare Health Plans Awarded NCQA Commendable Status
FirstCare Health Plans and LifeBalance--Balancing Lives in Texas
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